​​

    Lady Alien Fashions

   

  Customer Resolution & Escalation Request Form:

 

    Please complete this form if you are experiencing an issue regarding an order, refund, reimbursement, return, damaged item, delayed shipment, or supplier-related concern associated with Lady Alien Fashions.

 

    Before submitting this form, customers are required to first attempt to resolve any and all issues directly with the product supplier, vendor, manufacturer, shipping provider, or fulfillment company associated with the order.

 

    Lady Alien Fashions serves as an escalation point when a satisfactory resolution cannot be reached through the supplier’s standard support process.

 

    Providing complete and accurate information helps us review your request more efficiently.

 

    Customer Information:

 

    Full Name: ___________________________________________

 

    Email Address: ________________________________________

 

    Phone Number: ________________________________________

 

    Preferred Contact Method:
    ☐ Email
    ☐ Phone

 

    Order Number: ________________________________________

 

    Date of Purchase: _____________________________________

 

    Issue Type:

 

    Please select the issue that best describes your concern.

    ☐ Refund Request
    ☐ Reimbursement Request
    ☐ Return Issue
    ☐ Exchange Request
    ☐ Damaged Product
    ☐ Incorrect Item Received
    ☐ Missing Item
    ☐ Delayed Shipment
    ☐ Tracking Problem
    ☐ Billing Concern
    ☐ Supplier or Vendor Complaint
    ☐ Product Quality Concern
    ☐ Customer Service Concern
    ☐ Other: _______________________________________

 

    Product Information:

 

    Product Name(s): _____________________________________

 

    Quantity Purchased: __________________________________

 

    Supplier or Vendor Name (if known): _____________________

 

    Date Supplier Was Contacted: ___________________________

 

    upplier Website or Contact Information: _________________

 

    Customer / Supplier Correspondence Section

 

    Customers must provide details regarding all attempts made to resolve the issue directly with the supplier before escalation to Lady Alien Fashions.

 

    Please describe your communication history with the supplier, vendor, manufacturer, or shipping provider.

 

    Date(s) of Communication:

 

    Method(s) of Communication.

    ☐ Email
    ☐ Phone
    ☐ Website Support Ticket
    ☐ Live Chat
    ☐ Social Media
    ☐ Other: _______________________________________

 

    Name of Supplier Representative (if known):

 

    Summary of Supplier Response:

 

    Was a resolution offered by the supplier?

    ☐ Yes
    ☐ No

 

    If yes, please explain the offered resolution:

 

    Why was the supplier’s resolution unsatisfactory?

 

    Description of Issue:

 

    Please provide a detailed explanation of the issue you are experiencing, including any actions already taken to resolve the matter.

 

    Requested Resolution:

 

    Please indicate the resolution you are requesting from Lady Alien Fashion.

    ☐ Refund
    ☐ Replacement
    ☐ Exchange
    ☐ Store Credit
    ☐ Reimbursement
    ☐ Escalation Review
    ☐ Other: _______________________________________

 

    Additional comments regarding your requested resolution:

 

    Supporting Documentation:

 

    Please attach any applicable supporting documentation,

    ☐ Product Photos
    ☐ Damage Photos
    ☐ Shipping Label
    ☐ Tracking Information
    ☐ Supplier Email Communications
    ☐ Chat Screenshots
    ☐ Proof of Return Shipment
    ☐ Billing Statement
    ☐ Refund Denial Notice
    ☐ Other Supporting Documents

 

    Customer Acknowledgment:

 

    By submitting this form, I certify that the information provided is accurate and truthful to the best of my knowledge.

 

    I acknowledge that I have first attempted to resolve this issue directly with the product supplier, vendor, manufacturer, or fulfillment provider before contacting Lady Alien Fashions for escalation assistance.

 

    I understand that Lady Alien Fashions may require additional information during the review process and that submission of this form does not guarantee approval of a refund, reimbursement, replacement, or other requested resolution.

 

    Signature: ___________________________________________

 

    Date: _______________________________________________

 

    Submit Your Request:

 

    Please submit this completed form along with all supporting documents and supplier correspondence through the official contact methods provided on the Lady Alien Fashion website at Lady Alien Fashion.

 

​

 

    If you have any questions regarding our Customer Resolution and Escalation Policy, you can contact us:   

 

    By visiting this page on our website:

​

                                                                                                                                                                                                                                                                                                                                           Form- CRER 02​

​